Refund policy

Last updated: August 14, 2026

At Attirx, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your item, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

You must request the return within 7 days of receiving your order.
The item must be unused, unworn, and in the same condition in which you received it.
The item must have its original tags attached, where applicable.
The item must be returned in its original packaging.
You must provide your order number, receipt, or other proof of purchase.

Items that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us at:

Email: support@attirx.com

Please include your order number, the reason for the return, and, where applicable, clear photographs showing the condition of the item.

Do not send an item back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

If your return is approved, we will provide you with instructions regarding where and how to return the item.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing parts or items

please contact us at support@attirx.com as soon as possible, preferably within 48 hours of delivery, so we can review the issue and provide an appropriate solution.

Please include photographs or videos of the product and packaging when contacting us about a damaged, defective, or incorrect item.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or customized products
Products made specifically according to your requirements
Items that have been worn, washed, altered, or used
Items without original tags or packaging, where applicable
Gift cards
Sale or clearance items, unless they are defective or incorrect
Products that cannot be returned for hygiene or safety reasons

If you are unsure whether your item qualifies for a return, please contact support@attirx.com before sending it back.

5. Return Shipping

If the return is due to a change of mind, incorrect size, incorrect choice, or another reason not caused by an error on our part, the customer may be responsible for the return shipping cost.

If the item is defective, damaged, or incorrectly sent by us, we may provide a return shipping solution or reimburse reasonable return shipping costs, subject to our review and approval.

6. Exchanges

We may offer exchanges depending on product availability.

If you require a different size, color, or product, please contact support@attirx.com. In some cases, the quickest option may be to return the original item and place a new order for the desired product.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your return is approved, the refund will generally be issued to your original payment method within 7–10 business days after approval.

The time it takes for the refund to appear in your bank account or payment account may vary depending on your bank or payment provider.

If you have not received your approved refund after 10 business days, please contact us at:

support@attirx.com

8. Partial or Rejected Refunds

A refund may be reduced or rejected if the returned product:

Shows signs of use or wear
Has been washed, damaged, or altered
Is missing tags or original packaging
Is returned after the applicable return period
Does not meet the eligibility requirements described in this policy

9. Order Cancellation

If you wish to cancel an order, please contact support@attirx.com as soon as possible.

We will try to accommodate cancellation requests made before the order is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the standard return policy may apply.